Whether or not you present in-person or digital healthcare providers, upholding the Well being Insurance coverage Portability and Accountability Act of 1996 (HIPAA) requirements is necessary. Due to this fact, the very best HIPAA-compliant VoIP cellphone methods concentrate on information privateness and defending digital well being data by safeguarding delicate info throughout affected person consumption, sending updates on care plans, and conducting digital visits.
After cautious consideration, these are the very best HIPAA-compliant VoIP suppliers for solo practitioners and small medical places of work.
Why You Can Belief Match Small Enterprise
Evaluating the High HIPAA-compliant VoIP Suppliers
RingCentral: Greatest Total HIPAA-compliant Telephone Service
What We Favored
Supplies HIPAA-compliant video conferencing and voice calls
Integrates with healthcare functions, like EHR methods
Affords desk cellphone and convention cellphone leases for front-desk help
The place It Falls Behind
Dearer than different suppliers on the listing
Web fax isn’t out there on the bottom plan
Learn Our RingCentral Evaluation
RingCentral Pricing (per consumer/month)
Core: Greatest for solo practitioners
$30, billed month-to-month
$20, billed yearly
Superior: Greatest for medical places of work with telehealth providers
$35, billed month-to-month
$25, billed yearly
Extremely: Greatest for healthcare suppliers with a number of departments
$45, billed month-to-month
$35, billed yearly
My Skilled Opinion
RingCentral is the very best HIPAA-compliant cellphone service as a consequence of its extensive breadth of industry-specific options and dedication to information safety. Not solely does RingCentral have a HI-TRUST
Well being Info Belief Alliance
certification, however the RingEX plans supply a beta model of end-to-end encryption for voice calls, movies, and messaging. This ensures that your well being info is protected throughout digital visits, appointment scheduling, and dealing with of affected person data.
Along with offering a HIPAA-compliant enterprise cellphone system, healthcare practitioners can profit from RingCentral’s over 300 third-party functions, together with integrations with a number of healthcare apps. For instance, suppliers can pair digital well being report (EHR) methods with their VoIP system to synchronize name notes with affected person information.
Though RingCentral offers quite a few options which are helpful for healthcare suppliers, the all-inclusive plans are the costliest on the listing. If you need a less expensive cellphone service, take into account Zoom for Healthcare or RingRx, which supply related options at half the worth.
Standout Options
Receptionist console: View all incoming calls in a single place with the attendant console, a central hub for managing extensions and connecting callers to the proper division.
Appointment reminders: Ship follow-up messages to sufferers utilizing the enterprise textual content messaging characteristic, akin to appointment or prescription reminders.
Comply with up with sufferers utilizing SMS appointment reminders. (Supply: RingCentral)
Zoom for Healthcare: Greatest for HIPAA Compliant Video Conferencing
What We Favored
Sturdy video conferencing options to help digital visits and consultations
Staff collaboration instruments, like messaging and group paging
Integration with mail and calendar apps for environment friendly appointment scheduling
The place It Falls Behind
Lacks scalable month-to-month subscriptions
Restricted buyer help options with no higher-tier plan
Zoom Rooms and Scheduler are solely out there on the Enterprise plan
Learn Our Zoom Telephone Evaluation
Zoom for Healthcare Pricing (per consumer/month)
Zoom Professional: Greatest for solo practitioners and in-person visits
$15.99, billed month-to-month
$159.90, billed yearly
Zoom Enterprise, Enterprise Plus, and Enterprise: Greatest for appointment scheduling and telehealth help
Contact a gross sales consultant for pricing info
My Skilled Opinion
Zoom for Healthcare is likely one of the main suppliers of HIPAA-compliant video conferencing, making it a superb alternative for healthcare practitioners offering telehealth providers. The platform allows limitless conferences lasting as much as thirty hours, which is greater than sufficient time for conducting digital consultations. Moreover, employees members can talk and ship bulletins by staff chat and group paging options.
This supplier provides two plan tiers. The Professional plan contains entry to Zoom Telephone, Conferences, Rooms, and Chat. Then, the Enterprise and Enterprise plans present superior options just like the Scheduler for reserving appointments and Zoom Rooms—important for creating good medical places of work. You can even buy Zoom {hardware}, like whiteboards and video conferencing know-how, to help every stage of the affected person journey.
Though Zoom for Healthcare provides many options that help digital and in-person care, it doesn’t supply as many plans as different suppliers. Whereas the preliminary tier is decrease priced, it lacks the Scheduler and Zoom Rooms, making the Enterprise and Enterprise plans a greater possibility. Nevertheless, these plans lack clear pricing, so take into account RingCentral for related options and extra choices in month-to-month subscriptions.
Standout Options
Digital whiteboard: Collaborate with staff members through the use of the whiteboard throughout digital or in-person conferences. You can even share your whiteboard with sufferers throughout visits for extra clear planning.
Scheduler: Create a customizable calendar to e book appointments and schedule conferences all throughout the Zoom platform. The scheduler additionally offers info on employees availability, akin to recording when specialists are in or out of the workplace.
Handle appointments and availability with the Scheduler characteristic. (Supply: Zoom)
Nextiva: Greatest for Medical Workplace Administration
What We Favored
Synthetic intelligence options, akin to chatbots and voice instructions, present self-service choices for sufferers
Status administration with social media and on-line evaluate web site integrations
HIPAA-compliant faxing for receiving referrals and affected person consumption kinds
The place It Falls Behind
Most important VoIP options are solely out there on higher-tier plans
Restricted integrations in comparison with different suppliers
Nextiva Pricing (per consumer/month)
Digital: Greatest for digital status administration
$25, billed month-to-month
$20, billed yearly
Core: Greatest for small medical places of work
$36, billed month-to-month
$30, billed yearly
Have interaction: Greatest for staff collaboration and integrations
$50, billed month-to-month
$40, billed yearly
Energy Suite: Greatest for managing a number of places of work
$75, billed month-to-month
$60, billed yearly
My Skilled Opinion
Nextiva provides the very best VoIP options for managing a medical workplace as a result of the platform is geared towards supporting present and potential shoppers all through the affected person journey. A lot of Nextiva’s key options are powered by synthetic intelligence (AI), and you may make the most of an AI chatbot to schedule appointments or ship sufferers to the proper division with clever name routing.
Along with offering environment friendly name routing and appointment scheduling, Nextiva makes it simpler to handle the status of your workplace or clinic by integrating with well-liked social media and on-line evaluate websites. By managing your on-line evaluations and social media, you’ll be able to appeal to new sufferers and obtain suggestions on bettering your normal of care.
Though Nextiva excels in buyer expertise, important VoIP options are restricted on the bottom plan. Particularly, the Digital plan doesn’t embody an IVR, textual content messaging, staff chat, or limitless calling, which implies most suppliers will want a higher-tier subscription. If you need a extra complete HIPAA-compliant VoIP supplier, take into account Dialpad, which provides related synthetic intelligence options throughout all its plans.
Standout Options
Expertise-based routing: Create extra environment friendly name journeys with customizable menu choices and employees prioritization. This ensures you’ll be able to match callers with the very best employees member for his or her wants, akin to creating name flows for appointment scheduling or cost processing.
Chatbot: Present 24/7 availability to sufferers with a digital assistant who can supply reside chat help throughout communication platforms.
Program a chatbot to work together with sufferers on-line. (Supply: Nextiva)
RingRx: Greatest for Solo Practitioners
What We Favored
HIPAA-secure voicemail field to obtain messages from sufferers
Affords a free desk cellphone on the highest-tier plan
Telephone quantity portability to maintain your similar enterprise cellphone quantity
The place It Falls Behind
Doesn’t supply annual or quantity reductions
Name recording and outreach is an add-on characteristic
RingRx Pricing (per consumer/month)
Lite: Greatest for enterprise cellphone methods
Develop: Greatest for digital fax and textual content options
Clinic: Greatest for managing a number of areas
My Skilled Opinion
Whereas many HIPAA-compliant VoIP suppliers prioritize giant clinics, RingRx stands out by offering plans that accommodate healthcare practices of all sizes. With decrease costs than most different suppliers on this listing, solo practitioners can select a plan primarily based on their know-how wants. For instance, these requiring solely a enterprise cellphone system would profit from the Lite plan, whereas practitioners using a fax system ought to select the Develop plan.
Not like VoIP suppliers that solely present HIPAA compliance on particular plans or providers, RingRx provides compliance throughout its options, with safe voicemail, video, textual content, and fax. Moreover, RingRx lets you hold the identical enterprise cellphone quantity, making certain that your outdated sufferers can contact you after adopting the brand new system.
The digital receptionist options simplify name administration for solo practitioners as a result of you should utilize the portal to customise your system with out intensive front-desk employees. Nevertheless, some options, akin to name recording and affected person outreach, include further charges, which might add up for smaller practices. For extra complete subscriptions, take into account RingCentral, which incorporates name recording and appointment reminders.
Standout Options
Name queues: Handle name quantity and scale back wait instances with a name routing construction that locations sufferers within the appropriate queues for his or her inquiries.
On-line portal: RingRx plans embody an intuitive dashboard for sufferers, employees, and practitioners to entry info. The portal additionally offers efficiency metrics and a centralized area to view and obtain voicemails, texts, and paperwork by way of fax.
View efficiency metrics and up to date exercise with the RingRx portal. (Supply: RingRx)
Telephone.com: Greatest for Affected person Consumption & Scheduling
What We Favored
Safe digital fax for processing documentation and kinds
Customized name dealing with guidelines, like set schedules, queues, and routing
Entry to reside receptionist packages for after-hours help or front-desk help
The place It Falls Behind
Solely contains HIPAA-compliant video service on the Plus and Professional plans
Digital fax and shared cellphone traces incur an extra month-to-month price
Lacks healthcare integrations
Learn Our Telephone.com Evaluation
Telephone.com Pricing (per consumer/month)
Fundamental: Greatest for HIPAA-compliant voice calling
$14.99, billed month-to-month
$12.74, billed yearly
Plus: Greatest for staff collaboration and textual content messaging
$21.99, billed month-to-month
$18.69, billed yearly
Professional: Greatest for telehealth providers
$31.99, billed month-to-month
$27.19, billed yearly
My Skilled Opinion
Telephone.com is an inexpensive enterprise cellphone supplier with a number of HIPAA-compliant options for healthcare suppliers. As the very best VoIP supplier for affected person consumption and scheduling, Telephone.com provides customized name dealing with, superior routing, dial-by-name listing, and queues to handle a busy workplace. The HIPAA-compliant digital fax additionally makes it simpler to ship and obtain documentation with protected well being info, like physician’s notes and affected person data.
Moreover, Telephone.com provides safe voice calling, making it a superb possibility for medical places of work that want a VoIP cellphone system. For places of work that want front-desk help, healthcare practitioners can join reside receptionist providers or use AI Join. Each providers handle calls in response to your workplace schedule and preferences, making them particularly helpful for twenty-four/7 emergency help.
Though Telephone.com provides HIPAA-compliant voice calls, solely the 2 highest-tier plans present HIPAA-compliant video, that means telehealth suppliers can pay extra to make use of this service. Moreover, Telephone.com doesn’t supply industry-specific integrations for healthcare suppliers. If you need a extra tailor-made service for healthcare professionals, try RingRx, which provides scalable enterprise cellphone plans.
Standout Options
Dial by identify listing: Permit callers to entry the workplace they want by dialing the identify of the individual they wish to attain. You’ll be able to then spend much less time transferring sufferers and extra time responding to messages and inquiries.
Digital fax: Add, ship, and obtain paperwork out of your pc, akin to affected person consumption kinds. This characteristic makes sending and receiving signed documentation, funds, or insurance coverage claims simpler.
Ship and obtain paperwork by way of HIPAA-compliant digital fax. (Supply: Telephone.com)
Dialpad: Greatest for Healthcare Chatbots
What We Favored
Digital chatbots to help sufferers with digital self-service
Name reporting and analytics to enhance the affected person journey from consumption to go to
Encryption and customizable information retention insurance policies for safer report storage
The place It Falls Behind
Web fax is an add-on characteristic throughout plans
Extensions are solely out there on the enterprise plan
Dialpad Pricing (per consumer/month)
Customary: Greatest for a single medical workplace with low name quantity
$27, billed month-to-month
$15, billed yearly
Professional: Greatest for staff collaboration and CRM integrations
$35, billed month-to-month
$25, billed yearly
Enterprise: Greatest for clinics with a number of areas or departments
Contact a gross sales consultant for pricing
My Skilled Opinion
Of the HIPAA-compliant VoIP suppliers on this listing, Dialpad stands out by providing probably the most intensive AI options, akin to real-time help from healthcare chatbots and brokers designed to help sufferers and practitioners. Implement a healthcare chatbot to help sufferers with appointment scheduling, answering questions, and even offering suggestions for affected person care.
Nevertheless, the AI options don’t finish at chatbots. Dialpad makes use of AI for name summaries, sentiment evaluation, and clever routing, designed to streamline communication between sufferers, employees, and healthcare suppliers. You can even use AI to mechanically acquire affected person suggestions by post-call surveys and analytics that present insights on bettering your service.
Regardless of together with progressive AI options for healthcare suppliers, Dialpad solely provides web fax as an add-on characteristic. Moreover, cellphone extensions are solely out there on the Enterprise plan. Due to this fact, healthcare suppliers with a number of places of work or departments ought to take into account a supplier like RingCentral, which incorporates AI and shared line help.
Standout Options
Ring teams: Handle how your telephones ring with hunt teams and queue prioritization. Then, customise your ring order to cut back wait instances and effectively reply to calls.
Contact syncing: For healthcare practitioners who handle communication with Google Workspace or Microsoft 365, Dialpad lets you sync your contacts from one platform to a different. This characteristic simplifies the method of looking for messages or contacts.
Seek for messages or people throughout platforms with contact syncing. (Supply: Dialpad)
Methodology: How I Evaluated HIPAA-compliant VoIP Suppliers
To judge the very best HIPAA-compliant VoIP suppliers, I researched enterprise cellphone methods that supplied a mix of services and products that might be most helpful to healthcare suppliers. Every VoIP cellphone system supplier was assessed utilizing a six-part analysis standards primarily based on key elements akin to pricing, options, and usefulness. Evaluation the tabs under to study extra about how these scores have been calculated.
20% of Total Rating
Pricing is a main concern for healthcare service suppliers, so I in contrast the prices of a cellphone system for every supplier primarily based on the primary and second-tier subscription plans. Further factors got to suppliers with free trials and reductions for annual plans and rising customers.
25% of Total Rating
Telephone methods for healthcare suppliers needs to be HIPAA compliant and embody normal VoIP options, like interactive voice response, name queuing, and recording. Moreover, I evaluated options integral to supporting sufferers, like integrations with medical methods, digital fax for consumption kinds, and a cellular app for straightforward entry.
20% of Total Rating
Along with the usual options, superior options embody any useful instruments out there on the platform which are finest for medical places of work. For this class, I assessed the safety of every system with a concentrate on information storage, encryption, and auditing. Further factors got to suppliers with staff collaboration and telehealth options, like video conferencing.
10% of Total Rating
The interface of a cellphone system is simply as necessary because the options, so I analyzed consumer evaluations, product demos, and coaching documentation to evaluate the educational curve for every product. Suppliers who required minimal technical abilities to make use of and arrange acquired probably the most factors on this class.
10% of Total Rating
I assessed the capability and high quality of consumer help, akin to customer support options, neighborhood boards, and data base accessibility. Suppliers providing 24/7 service throughout plans acquired the best factors, with fewer factors for individuals who solely supply complete help by a precedence help package deal or enterprise plan.
15% of Total Rating
To calculate this rating I evaluated the worth of every VoIP service for solo practitioners and small medical places of work, specializing in 4 essential standards: options, pricing, reputation, and ease of availability when researching every supplier and cellphone service.
*Percentages of general rating
What to Search for in Healthcare VoIP Companies
When selecting a HIPAA-compliant cellphone service, healthcare suppliers ought to take into account key options to take care of information privateness and safety by safeguarding digital well being data. Moreover, you need a system that makes it simpler to handle inquiries and schedule appointments. Due to this fact, the next tabs embody among the prime options to search for in VoIP for healthcare.
Certifications & Agreements
For a VoIP supplier to be HIPAA compliant, there are particular certifications and agreements that you’ll want to guard your healthcare info. Enterprise affiliate agreements, or BAAs, are contracts that guarantee your supplier will uphold the requirements of protected well being info and are sometimes an extra requirement for utilizing a VoIP cellphone system.
Moreover, many suppliers have further certifications that present the next high quality of adherence to information requirements. Due to this fact, it’s best to search for VoIP providers with certifications from organizations just like the Well being Info Belief Alliance (HI-TRUST), which provides validated cybersecurity assessments.
Knowledge Safety Requirements
Any healthcare supplier managing affected person information should make the most of instruments and know-how that present correct storage and stewardship. Most HIPAA-compliant VoIP suppliers supply end-to-end encryption on audio and video calls, safe name recording, and cloud storage. Further safety features, like configuring password safety and consumer permissions for calls or report retrieval, are additionally essential for suppliers of telehealth providers.
Compliance Administration
Every VoIP supplier has a way of defending information privateness by a compliance administration system. When selecting a system, it’s best to analysis how the supplier displays the protection of their platforms, akin to how usually the system offers audit logs and monitoring and how one can entry this info.
Affected person Care
The most effective VoIP healthcare suppliers embody options that enhance affected person care from consumption to session. For solo practitioners, it’s best to search for good VoIP options like interactive voice response that routes to a voice mailbox or chatbots that simplify affected person scheduling. Medical places of work can even profit from a system that helps telehealth providers, akin to these with affected person portals, video conferencing, and post-visit surveys.
Healthcare Integrations
VoIP cellphone methods usually embody integrations with workspace administration instruments, like CRM software program and communication platforms, however healthcare suppliers ought to search for integrations with medical methods like digital well being data (EHR) or units. For instance, VoIP suppliers integrating with EHR methods make updating affected person data simpler by making a central area to report name notes and hold observe of physician’s visits and prescriptions.
Staff Collaboration
Along with utilizing a VoIP cellphone system for communication with sufferers and different healthcare establishments, these methods are additionally helpful for working inside a staff. Many VoIP cellphone methods present unified communication instruments, like video conferencing and messaging, which work effectively for internet hosting digital employees conferences and sending staff updates. Some methods additionally supply group paging to broadcast messages and bulletins by your cellphone system.
Continuously Requested Questions (FAQs)
What’s healthcare VoIP?
VoIP, or voice-over-internet-protocol, for healthcare methods, makes use of the web as an alternative of conventional landlines to make cellphone calls or handle communication. In comparison with different VoIP cellphone methods, VoIP for healthcare should be HIPAA compliant and embody any needed agreements or safety features to take care of that compliance with suppliers and different lined entities.
Can VoIP providers combine with EHR methods?
Sure. Many VoIP service suppliers combine with digital well being data or EHR methods. For instance, RingCentral integrates with a number of healthcare functions, akin to Athena Well being, Allscripts, and MedTech. In case your observe makes use of a particular system for storing affected person data, select a VoIP supplier that may combine with that system.
Which VoIP is finest for small medical practices?
Primarily based on our rating, RingRx is likely one of the finest suppliers for solo practitioners and small medical practices as a result of it provides inexpensive and scalable plans for clinics of all sizes. Nevertheless, a small observe may benefit from lots of the HIPAA-compliant VoIP suppliers on this information.
Backside Line
As telehealth turns into extra well-liked, healthcare suppliers can enormously profit from a HIPAA-compliant VoIP cellphone system that integrates name administration with affected person care. Not like conventional cellphone methods, VoIP suppliers supply unified communication instruments, akin to video conferencing and staff messaging, in addition to safe cloud storage, encryption, and monitoring options to help sufferers and employees.
Moreover, VoIP for healthcare suppliers is designed to supply complete service for solo practitioners and medical places of work, prioritizing in-person and digital care. Due to this fact, RingCentral is our best choice for HIPAA-compliant VoIP cellphone providers due to its hybrid healthcare options, information safety, and integrations. If you wish to study extra about RingCentral, join a 14-day free trial.
