World-class resorts don’t occur by chance. Maggie Hardy, proprietor and CEO of Nemacolin in Farmington, Pennsylvania, launched personalised butler service, pioneering sustainability initiatives and signature touches of caprice on the luxurious resort her father bought virtually 4 many years in the past.
She has spearheaded transformative tasks, together with Wisteria, a residential neighborhood designed for associates. We requested her how she got here to the elevated definition of hospitality she had launched over time.
Good Conferences: What was the imaginative and prescient for Nemacolin in 1987?
Maggie Hardy: When my father bought Nemacolin in 1987, our imaginative and prescient was to create greater than only a resort. We needed a rare escape the place hospitality, journey and nature got here collectively.
We noticed the potential to remodel this stunning house right into a world-class vacation spot that delivers unforgettable experiences and personalised service.
SM: How has the definition of luxurious modified over time?
MH: Luxurious has shifted from pure opulence to deeply private, significant experiences. Right now, it’s about anticipation, figuring out what company want earlier than they ask—and crafting moments that make them really feel really valued. At Nemacolin, we mix exclusivity with heat, providing bespoke providers, immersive adventures and transformative wellness.
Learn Extra: The Altering Definition of Luxurious
SM: How are you bringing the subsequent technology of hospitality employees into the business and supporting them?
MH: Hospitality thrives on nice folks, and we’re dedicated to nurturing the subsequent technology. By means of mentorship, hands-on coaching and partnerships with high applications, we empower younger expertise to innovate and develop. Our group is a household, and we put money into their future to maintain hospitality vibrant and galvanizing.
Learn Extra: Empowering a New Technology of Affiliation Leaders
SM: What do you see as your legacy?
MH: Nemacolin is a part of my legacy, a spot the place magic occurs, recollections are made, and hospitality is redefined. At Nemacolin, we push boundaries, create a tradition of excellence, and guarantee this resort continues to evolve and encourage generations to return.
Most significantly, I take satisfaction in seeing Nemacolin associates succeed—watching them develop, thrive and obtain their goals is likely one of the most rewarding elements of this journey.
