Customers of Whoop’s health trackers have been reporting that their Whoop MG health trackers are turning unresponsive, in some instances inside underneath an hour of setting them up. Now, the corporate is outwardly changing the trackers, in some instances earlier than the customers even ask, TechIssuesToday studies.
Launched alongside the Whoop 5.0 earlier this month, the Whoop MG (which stands for “Medical Grade”) comes with EKG capabilities and blood stress insights and requires a premium Whoop Life subscription that’s $359 per yr. Customers began reporting points with the tracker nearly instantly.
On Could eleventh, a consumer reported within the Whoop neighborhood discussion board that their MG “stopped working in a single day after working for 8 hours. No inexperienced mild, no bluelight nothing. It gained’t now pair with the app.” Others replied to say the tracker failed even sooner for them, with one particular person reporting that it went inert after simply half an hour of use. Some additionally report that their 5.0 has failed.
It’s already been a troubled launch for Whoop. Earlier this month, some customers have been outraged when Whoop mentioned they would want so as to add one other 12 months onto their memberships to keep away from the improve price for the Whoop 5.0. Beforehand, customers solely wanted to have 6 months left on their subscription to get a Whoop 4.0. The corporate quickly walked its new phrases again, posting on Reddit that those that had no less than 12 months left can be eligible for an improve.
Whoop didn’t instantly reply to The Verge’s request for remark.
